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Living the Vision - Part Three
Wednesday Closing Speech
1999 Finance One National Sales Conference
Orlando, FL
January 13, 1999

Donald A. Winkler,
Chairman and CEO, Finance One Corporation,
a subsidiary of BANK ONE CORPORATION


Thank you, ladies and gentlemen. I have been waiting to do that all week! We have a lot of fun with the Kato Attack at Finance One. It is one of my favorite jobs — not just because I get to dress up or because I get to talk to so many of you around the country.

Let me tell you why it is so important. The Kato is our "commitment check." It is how we challenge each other — how we "inspect what we expect," and inspire our teammates to the next level. However, that is not just up to me. We should all be working together to follow through on our commitments.

You have all been assigned a buddy this week. Challenge each other throughout the year. Call each other — or drop by — and ask, "How are you living the vision?" Because commitment is the only way to get there, folks.

As the 1999 sales conference draws to a close, think about what you learned his week. And what you will do differently this year as a result. How will you live the vision in 1999?

On Sunday, we heard from John B. McCoy about the future of Bank One and how Finance One will contribute to that future. We looked at where we might be five years from now, and we honored those top performers who helped us get this far. On Monday, we learned how living the vision through serving our customers can be incredibly motivating and personally rewarding. Tuesday, we saw how a culture built on solid values, respect, and strong leadership can inspire us to live the vision every day, in everything we do. And today, we put our commitments in writing.

Now it is time to bring this message home. More than 100 of you have agreed to be our World Tour leaders — to share what you have experienced at this year’s sales conference with those who are not here, so that they can make their commitments, too. You have an important job. And I would like to recognize you. Will all of the World Tour leaders please stand? Let’s give them a big hand!

As we look together to 1999, let me tell you, Finance One has an ambitious goal to reach this year. We are committed to record earnings in 1999 that will exceed 1998 by an incredible 28%!

Let me also tell you, we cannot get there by simply focusing on that goal. We need to see beyond that goal. We need to look to the future…to the picture we have painted. We need to pursue it relentlessly in everything we do. We need to live the vision. And when we do, we will achieve much more than our goals. We will reach beyond our wildest dreams. We will be a success.

So, let me begin by making my personal commitment to living the vision in 1999. This is my pledge to all of you, my team. You have my 100% support and my commitment. I will proudly live the vision with you in 1999.

(Rich Lehmann and Dick Vague yell to Don from table, "Don, we would like to share our commitment too.")

Come on up here, Rich and Dick!

(Dick Vague: "Don, on behalf of First USA, we are committed to being partners for success in 1999.

Rich Lehmann: "Don, my pledge is for the support of BANK ONE. I am committed to working together to make 1999 Finance One’s best year ever.")

How about it, ladies and gentlemen. Let’s recognize Dick Vague and Rich Lehmann for their support!

(From tables, Steve Alonso yells: "Hey Don, we want to make our commitments too.")

Ok — Ed, Steve, Dale come on up here.

(Steve Alonso: "On behalf of the Consumer Division, I am committed to living the vision in 1999. And you know you have my support!"

Ed Tinsley: "Don, I am ready to make my commitment, too. On behalf of the Indirect Division, you have our commitment to living the vision in 1999! You can count on it!"

Dale Peters: "Here’s one more! This is my commitment, on behalf of the Finance One corporate staff. I am committed to living the vision in 1999 – and that’s something I am proud to shout!"

Steve Alonso: "Don, I think our teams are ready to go, too. How about it? Are you ready to live the vision in 1999?"

Ed Tinsley: "Come on, get on your feet and let’s really hear it!"

Dale Peters: "Don, I think they are ready. Let’s go!"

Ed, Steve and Dale alternate as they call the name of each commitment leader. The final commitment leader is announced with a bang – loud applause.

We really did it! Give yourselves a big hand.

I want to thank you, ladies and gentlemen, for this week, for your hard work, and for our commitment. I am proud to be part of this team.

We set out on this journey in 1995 with a "pioneering spirit" — that spirit is still alive. We had a simple goal — to achieve success and make Finance One America’s best. We created a vision, and we have been faithful to it. We knew what we had to do, and we set out to do it. We gave it our all, then we gave it some more, and we have seen ourselves grow like never before.

We have learned, gotten sharper and become more adept, and the promises we made, are now promises kept. Finally, our efforts have brought us all here, to the threshold of an era, a whole new frontier.

Yes, we have come a long way since we first made our start — yet the rest of the journey is the most important part. For it is what we do now and from this moment on — that will fulfill our vision for Finance One. We are experienced, capable, solid and steady — committed, determined, eager and ready.

We have what it takes; we just have to give it. Our vision is complete — all that is left is to live it.

(Soloist sings: "Living the Vision" song:

"Living the vision

You and me

We are gonna stand tall and be all that we can be.

"Living the vision

You and me

We are gonna stand tall and be all that we can be.

"Living the vision

In every way

We are gonna be true in all that we do every day.

"Living the vision

Going right to the top

We will be so inspired even if we get tired we are not gonna stop.

"Living the vision

And seeing it through

We are one big team with one big dream, gonna make it come true.

"Living the vision

Flying high as the sky

We can achieve anything we believe if only we try.

"Living the vision

Taking first place

We are gonna meet, overcome and defeat any challenge we face.

"Living the vision

Reaching up to the stars

Way down inside we got a feeling of pride in all that we are."

(Audience joins in with first verse:

"Living the vision

You and me

We are gonna stand tall and be all that we can be."

Copyright © 2001, Donald A. Winkler. All rights reserved. The material contained within this Web site
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