CEO
Rises Above Severe Dyslexia
USA Today, July 19, 2000
By Del Jones
DEARBORN,
Mich. -- As simple as this sentence is, the new CEO
of Ford Motor Credit couldn't read it out loud without stumbling
like a 6-year-old.
Don Winkler, CEO of Ford Motor Credit, rises at 3 a.m. to
get a head start with mental warm-up exercises. His dyslexia
is so severe, he cannot read a list of names at a graduation
ceremony.
Winkler stares at the letters "C" and "F" to hone his powers
of concentration. The exercise is part of 20 minutes of mental
"warm-up" he does daily. Strong eye contact and visual diagrams
help keep him on track during meetings.
Winkler, 52, has what the experts call "deep" dyslexia, more
severe than the mild or surface varieties. More than 60% of
prison inmates have learning disabilities. "Dyslexia is a
disease," Winkler says, and he figures most adults afflicted
this badly are behind bars or living with their parents, dysfunctional
products of being dismissed as slow or retarded since first-grade
reading class.
Winkler, driven to success by the daggers of his childhood
and the desire to prove to dyslexic children that they can
succeed, heads a 19,000-employee company that makes more auto
loans than GMAC or any other.
The price he pays is a 3 a.m. alarm each morning, a head start
on a world that thinks so differently. Winkler's day begins
with 20 minutes of mental "warm-ups" that could be mistaken
for first-grade homework.
He tunes his focus by staring at squares on his computer screen,
zooming in and out, changing the background back and forth
from white to black. He stares at the letters "C" and "F,"
clicking his mouse to flip them sideways and upside down.
He excelled in calculus in school, but one of the math problems
he does at 4 a.m. is 4 + 1 = 5. He studies a long list of
"trigger" words, such as "get" or "it" that he stumbles on
because he can't visualize them like he can more difficult
words such as elephant.
Winkler has a reputation for making great speeches, but he
can't make a simple one without exhaustive practice. E-mails
arrive written entirely in uppercase because he reads block
letters more easily. Without speed dial he would constantly
be calling the wrong number. Contractions are roadblocks to
his mind, so "can't" will be the last one that appears in
this story.
Tears well in Winkler's eyes aboard a corporate jet as he
recalls being 7 and unable to spell the word "red" in front
of big brother Dickie's friends. He says he still hears snickering
in the sanctuary of the First Presbyterian Church in Phillipsburg,
N.J., when he sang "praise dog from whom all blessings flow"
instead of "praise God."
The memories, 45 years old, will keep him awake tonight, he
says.
About 25 million Americans have dyslexia. Albert Einstein
and Winston Churchill were among the D-students whose minds
would stumble on the letters "b" and "d," and silent vowels.
Many dyslexics, including Tom Cruise and Whoopi Goldberg,
gravitate to the arts. But a new era of intellectual property
in business is unearthing creativity from the dyslexic minds
of CEOs Craig McCaw, Charles Schwab and Cisco Systems' John
Chambers.
Though they have never met, Chambers shares a bond with Winkler.
"I tried to read in third grade and everybody laughed," Chambers
says. Like Winkler, he wants "to let people know they are
in charge of their own destiny."
Strategies for focusing
It is 4 a.m. when Winkler arrives at his Dearborn, Mich.,
office. There is a video camera mounted in front of his desk,
the kind other executives use for teleconferencing. For Winkler
it is a tool to keep his mind from racing in a thousand directions.
When talking on the phone he projects a live video of himself
on a big-screen TV and looks himself squarely in the eye.
Eye contact is crucial to focus, he explains, even when face
to face. Later on he demands "a little eye contact here" at
a breakfast meeting over a mushroom omelet with Ford Credit
North America President Greg Smith when Smith loiters over
his notes.
An innocent consequence of lost focus is the monologues Winkler
habitually launches into, think-alouds that are laden with
insight about everything except the subject at hand. "Quite
a walk down the garden path," says communications Vice President
Walter Jennings, who says it is acceptable to interrupt the
boss and steer him back on course.
A less innocent consequence is what Winkler calls his debilitating
slides into "the world of insecurity, or worse, the world
of anxiety."
When he is at the top of his game, Winkler is the ultimate
CEO-coach who wins healthy productivity from the troops, says
Ken Clark, Winkler's chief of staff. Beth Acton, Ford Credit's
chief financial officer, says she has received more useful
advice from Winkler in the eight months he has been on the
job than she has had in 17 years at Ford.
But when Winkler slides, and everyone around him has seen
it, he loses confidence and "rants and yells" in anger like
the definitive insecure boss, Clark says.
"If you do not keep the discipline, you tend to go off into
other worlds," Winkler says.
The best way to handle Winkler, Clark says, is to let him
blow off steam. "Then I ask for some coaching" on what seems
to have angered him because, above all, Winkler sees himself
as a teacher, Clark says.
Winkler requires a lot of attention from his troops. At a
recent board meeting, Acton says she was concentrating on
her part of a presentation and failed Winkler by not providing
enough eye contact and nods of support as he spoke.
"He became very nervous and talked way too fast to be clear,"
Acton says. "He needed feedback from me."
Ford Credit officers say Winkler often does not "get it" until
they go reluctantly to an easel to draw pictures so that,
for example, Winkler can visualize what Ford customers experience
when their leases expire. MBA-types are usually linear thinkers
and have not so much as doodled since grade school. But they
say a few crude stick figures can switch light bulbs on in
Winkler's brain, and he then takes their ideas to depths and
angles never considered, a process he calls "upgrading."
"Don's brain has created a compensatory pathway," says Sam
Marks, an organizational psychologist and longtime friend.
"He has changed his brain."
Help from technology
A drive from Winkler's office to his 4,000-square-foot condominium
is short. "2.7 minutes," he says, long enough for a quick
story about how he met his second wife, Deborah. "I dated
her 18 times over 18 weeks before we kissed for the first
time."
"I had to ask," Deborah says.
"I had never dated before," Winkler says. He fell in love
with his first wife, Carol, at 13. "She was my best friend,
my high school sweetheart," but the marriage collapsed under
the weight of Winkler's high maintenance. Carol was a straight-A
student who gave up college and career ambitions to put Winkler
through Northrop University, raise two children and be his
one-woman support system. She proofread every report and letter
he wrote on his way up.
Winkler says he remains close friends with his first wife
and is determined not to lean on Deborah the same way. Technology
is his nanny and he owns the latest in gadgetry, from the
most expensive PalmPilot to a Quicktionary reading pen that
scans written words, defines them in writing and speaks the
pronunciation into an earpiece. His house is littered with
recording devices into which he dictates ideas.
"He will give you 100 ideas. Your job is to pick out the best
three or go crazy trying to do all 100," says Barrett Burns,
Ford Credit's executive vice president of global risk management,
who worked with Winkler at Banc One Credit and Citibank.
Winkler joined Ford Credit in October, recruited by Ford CEO
Jacques Nasser. Winkler replaced Phillipe Paillart, who was
forced out after 13 months. Paillart became caught up in the
transitional crossfire when Nasser replaced former CEO Alex
Trotman, Winkler says.
"Don is enormously creative and has that rare ability to mobilize
people to come up with new ideas that generate results," Nasser
says. "In just eight months, Don has engineered new initiatives
that have increased our customer satisfaction as well as our
revenues."
Organizing daily life
Aboard a hotel treadmill at 5 a.m., Winkler says his pre-dawn
regimen fills him with confidence, and "as the day goes on,
I get more stable, more powerful." Waking at 3 a.m. means
he must get to sleep by 9 p.m., and he makes an art of disappearing
at dinner functions.
Winkler charts everything. He inputs into a computer program
today's breakfast: skim milk, coffee, raisins, a half cup
each of Cheerios and Special K. He inputs his body temperature,
cholesterol level, hours of TV. Today he judges his mood,
self-esteem, anxiety level, even his sex drive to be all above
average.
"They call it anal-retentive," Winkler says, but it allows
him to see his life visually and plot graphs to see if, say,
what he eats might be influencing his focus.
His daily calendar is mapped out three weeks in advance by
Clark, and the first block of time - 3 a.m. to 5 a.m. - is
always set aside for thinking about a single business challenge.
Never two things. "It is always one," Clark says.
One day recently between 3 a.m. and 5 a.m. he thought about
his first face-to-face meeting in eight days with Chambers,
the dyslexic CEO of Cisco Systems. Winkler will plan 3 a.m.
thinking sessions as much as a year in advance when he considers
it important, and he hopes to get Chambers and Schwab together
in January for a dyslexic "summit to help kids."
Winkler is a casual dresser, and acquaintances tell him he
looks like actor Jackie Gleason. He blames the resemblance
on his weight. It has ballooned from 185 pounds to 250 since
he got married and gave up running five years ago.
Winkler's two grown children are both dyslexics. Winkler himself
never knew he had dyslexia, had never even heard the word,
until he was a 19-year-old electrical engineering student
studying twice as hard as his classmates to keep from flunking
out. Today he has his own Web site, www.cyberwink.com,
largely dedicated to helping dyslexic children.
His boyhood friends remember him for his perseverance and
creativity, sometimes suggesting trick plays to the high school
football coach, says Joe Lissi, now a special education teacher.
Winkler had his electrician's license at 16, and Phillipsburg
parents started pointing to the slow learner as someone whose
future was secure because he would always make a good living.
Winkler could fix anything and admits to tapping 200 phones
about town. His favorite eavesdropping target was the quarterback
and his girlfriends, Lissi says.
He grew up with four brothers, all at least 10 years older,
in an apartment above the family-run Dick's Store in Phillipsburg.
Winkler says he is unable to read a list of names at a graduation
ceremony. Yet, using pictures for notes and reading from a
TelePrompTer marked with backslashes for ///emphasis///, underscores
to alert him to trigger words and punctuation like "!!!" and
"???" at the beginning of sentences, he often emotionally
moves audiences.
In his days as a banking executive, he says he transferred
more than $300 billion a day on the job, yet has no recollection
of his dyslexia ever causing him to make a costly mistake.
Really?
He promises to think about it. The next morning at 5 a.m.
he confesses that "those ballistic missiles I launched" had
slipped his unconventional mind.
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